Customer Testimonials
Mobile Service came to my house to take care of a factory recall. Technician was friendly and knowledgeable. All went well.
The techs that come take care of you in the Mobile Unit are courteous , respectful, and very thorough. I recommend Campbell Ford in Nile’s Michigan.
Really like that you came out to the house to do the oil change. The technician was awesome.
Great dealership and fantastic salesman! He seemed to care about my needs and was able to direct me to a vehicle that surpassed my expectations
Great salesperson! He seemed to care about my wants and was able to direct me to the right vehicle for my needs
Everyone was extremely helpful that day and got me in quickly without an appointment scheduled
Very good. Fit us in for being out of town and completed the job by the end of the day.
Constant pointless messages for marketing and advertisement. You’re a car company advertising like a new medication on basic tv. I’ve opted out of everything and still receive things from you just because I used you for a severely overpriced oil change. Eat xxxx and stop contacting me. Warmest regards❤️
Jason did a wonderful job, everyone was friendly and fast and they gave me a loaner which was a lifesaver
Body shop customer service was great! Completed sooner than expected and great job! Appreciate the convenience working with insurance and car rental.
Moe Simon was great and professional and I loved how he came to my work to repair the recall on ,y 2021 Escape
Didn’t expect the at home service…was great! Saved me a rrip to the dealer!
Great Company and Service On time Courteous Very Professional and Friendly from scheduling to completion Very Happy!!!
Was able to change my battery while I waited. Great service. Always easy to work with.
They are a great dealership with knowledgeable and friendly personnel. I value their expertise in sales & service.
Had factory recall on back up camera. Now after it was done, a picture of a pick up truck is on the main screen, not what was there from the factory. I called in and you are coming back out to fix.
Easy to schedule a mobile service and service techs were easy to communicate with and knowledgeable.
Vincent was great about communicating with me to let me know what was happening with my car. If I called with a question, he always promptly called me back.
Service is great. People are friendly and helpful without trying to sell me more. They explain things clearly.
Haven't had much luck there. Maybe my problem. Service manager very good. Sales manger not so.
They came through again getting a tire fixed for us. Awesome service as always. Thanks!
When you fix a tire 8 feel the car should be lined, not sent away 😕 with a bad vibration. It's hard to even drive!!!
Thank you, everyone at Campbell Ford. I had my oil changed. Everything went well. Then I had an estimate for my vehicle due to damage from the weather He had me in and out In no time. Thank you, Ron
Their service is fantastic. They go over everything very well and let you decide. They are transparent on the cost and recommending on service options!
Surprised , dealership made reidental visits, to service a vechicle. Very, impressed. Recomend to my friends and family. Thank You !!
Very good workmanship. They tell and show you what needs to be replaced and they are very respectful of your vehicle
Liz called to remind me of appointment, short wait for oil change, always friendly people. Like to look at new Mustangs.Thanks Campbell Ford!
Aaron always goes above and beyond! He's done my work since 1995!! Doesn’t get any better than Aaron
Erik was very pleasant to work with. He was looking out for me the during the whole process.
technician was 45 minutes late. after 30 minutes I called the mobile service department. No answer, unable to leave a message as voicemail full. Upon tech's arrival, I had to leave home and let technician do his thing. He left no paperwork showing that recall work had been done. Checked my Ford app and all it says is service done by Campbell Ford on 3/26. Nothing about what was done. Also, tech came to my home on 3/28, not 3/26.
My car quit on me in the Belle Tire parking lot and they gave me a $10,000 estimate because they said I needed a new engine. I absolutely panicked and had my car towed to Campbell Ford; the best idea I could have possibly had! Gene called me back so quickly and let me know that my engine was actually fine, but there was a part that needed to be replaced. Under warranty but I had a deductible of $100. I can’t express how happy I am with the quality of service and the kindness of absolutely every person I dealt ...
I’ve always had good service from Campbell’s. The staff is always professional and keeps me up to date on issues I may be having.
The technician was very nice and professional. He was also knowledgeable and helpful in explaining additional services they offer.
The last visit we had was so much better. We are completely satisfied, and Austin did an awesome job explaining things to us and helping us out.
I recently purchased a new car from Campbell, and I couldn't be happier with the experience. The team was incredibly helpful and made the entire process smooth and stress-free. Their attention to detail and commitment to customer satisfaction truly set them apart. I highly recommend Campbell for anyone looking to buy a car!
Jason searched and got me exactly what I wanted. Everyone was super nice, and the entire process was quick and easy.
This is the most pleasant dealership that I have experienced. The service manager, Vincent, was wonderful. I highly recommend Campbell Ford.
I was amazed when Moe came to MY HOUSE! He was on time, courteous, informative and knowledgeable! I just loved the whole thing. Thanks Moe!
We bought a 2024 brand new truck at the end of February and the locks on the drivers door did not work. It was in the shop until yesterday (almost 2 weeks) we drove it about a mile and tried to roll the window down and it would not go back up automatically. Then we checked the number locks and it would not work. So we have now paid 2 months payment and have only drove the truck for like 2 weeks.
Very thoughtful and courteous. Giving me a ride home after dropping off my car was a plus!
Quick and so easy. They came right to my house. He was done in about 15 minutes
Friendly and knowledgeable staff, have accommodated my needs for service. Picked up my car and returned it
Service manager very helpful. Treated my problems seriously. Do Not no what else today at this point.
Third vehicle we purchased from Campbell. Always been happy with the staff and the vehicles
Tech was very professional and friendly. If I need any other service done will definitely call Campbell Ford!
They were very proffessional. They treated us with respect. They were very polite. They offered us drinks. Took the time to let us test drive the cars we wanted. Thank you
Timely, cost effective, convenient. Overall very pleased with Campbell Ford. Technician was very good to work with.
Very knowledgeable and prompt technician. We appreciate the friendly communication and ease of appointment scheduling!
Overall, I was very pleased with Campbell Ford. Since I only needed an oil change, I tried to get an appointment for the mobile service. I went online to schedule, and shortly after I did, I got a phone call saying the time I scheduled was unavailable and the website was not properly synced with the van's schedule, which made I wound up going to the dealership due to my schedule and availability of the mobile service. Everything went fine, and the communication was good. Other than the glitch just mentioned, everything went fine.
Very good experience. Everyone was very helpful. Will recommend Campbell Ford to others I know.
On site warranty work. prompt, efficient. Highly recommended their service department. Thank you very much.
Isiah was early and very knowledgeable of what service he was providing. Will use again
On time very knowledgeable didn't waste time and very pleasant man to talk to
This place is the greatest. If you need any service I have found it to be the best. On top of that the office staff cannot be beat. I say give them a try, Tim Parker
Very pleased with both our sales representative and the dealership as a whole. I was treated with respect throughout the process.
My experience was great! Austin followed up with me and took care of everything I needed! Thanks!
Fast service and communication was great. The work that was done in my car was phenomenal. I was also given a loaner car which they didn’t have to do.
Very happy with the service my car received. Moe did an excellent job. Very professional and knowledgeable.
The mobile repair service was on time and friendly. And the recall was performed in a timely manner. Would highly recommend there services at Campbell Ford!
Jason was so good to work with! He worked hard to find us the trick that we were wanting and it was no easy task. He made the whole process pretty seamless and easy! Would definitely come back to the dealership and would definitely work with Jason again.
Katelyn and everyone I had the pleasure of dealing with was great. I was impressed by Katelyn’s knowledge of the ford products a real breath of fresh air. I was looking for a vehicle that had to be located and it was done and in just one day that’s impressive a smooth seamless sales experience is what you will get at Campbell ford honesty and integrity are also part of Campbell ford highly recommended
Simple oil change, nothing fancy. But they gave me an expected time and were on point. It's a little thing but greatly appreciated.
The oil change was good. For them to check the Battery it takes three hours. Thought there would be a better way to check if your battery is good without it taking three hours. Maybe put a loaner battery in or something like that.
I had a great experience with Campbell Ford I would definitely recommend other people to this dealership
Vince and Alex Bledsoe in service are great! Speedy response and very knowledgeable on what services they recommended.
The technician was very professional and courteous. Seemed very knowledgeable and informative. I also appreciated the safety inspection.
Best service we ever had. The Technician was very good, very kind. Could not be more pleased!
Terrible communication had car in service 3 weeks and didn’t accomplish anything but them Trying to tell me they worked on it and it was lies. My service advisor told me 3 different times he would get back to but didn’t
Campbell Ford contacted me over a recall. They scheduled an appointment for a Saturday morning and they never showed up. I had moved the car into a heated garage so that it wouldn’t be cold for the technician. They did not have the decency to call or show up on the schedule day it’s unlikely I will ever do business with Campbell Ford again.
Everyone was very helpful and courteous. From scheduling to finish with payment person. She helped me with my phone and Ford Points.
They did a very good job and was very helpful. Told me what needed to be done and what didn’t
Brittany was very courteous and explained the recall information very well. I appreciated her coming to my house to do the service work.
Jason was very responsive to our needs and resourceful in finding a solution. This sales person and the dealership believe and practice integrity and honesty. I would but from them again.
Looks great Much appreciated Attention to detail great Very satisfied Will recommend your work to all
From the moment I arrived the Customer Service was welcoming, supportive, and accommodating. The overall experience was great as they communicated effectively, made appropriate recommendations, and performed the service in a timely manner.
There was no pressure in buying the car from Jason and it didn’t take long
Things went very well. He was courteous, timely, quick, and efficient. I appreciated being able to use this service. You need to include a "Not Applicable" option for some of the questions below.
The service was great! The tech came to my place of business, fixed my car, and I didn’t have to go anywhere!! It was awesome!!
They always try to please their customers they listen to their customers and they try to get out asap
Campbell Ford goes out of their way to make things convenient for the customer. Many companies don’t do that.
Nice work. Did a nice job on front end of my 2019 Ford f160. Thank you
Everyone at Campbell are great to work with, very helpful, professional, polite, service is the best, will always take my daughters car there
They where on time ,very respectful and efficient I would recommend to my family and friends..
I appreciate the hard work they do. Sometimes I set and wait and Sometimes I get a ride home.
Very professional. Customer oriented. Came to the house performed the work came and told us what was done and that he was leaving. Great experience.
Perfect timing. They contacted me about a recall on my truck and set up a time to come to my house to knock it out. Communication was good, the technician arrived on time and even topped off my fluids while he was at it. Great service.
The service was great and with a smile. I loved the follow up email and check in as well. Thank you!
The staff was very helpful and provided updates on the service and when it would be complete.
Unbelievable service! Their mobile service they provide is second to none. Will use them in the future!
Picked up my car and Fixed my transmission fast with no issues. Kept me updated on the repairs and cost.
Campbell Ford was able to pick up my truck, handle a recall, and bring my truck back all in one day with very little need from me to do anything. It was super handy and I really appreciate their white glove service.
Excellent customer service and attention to detail. Waiting area clean and comfortable. Service department keeps me informed on progress
The service center lacks in communication, they also seem to have no confidence in fixing ongoing issues. Brought my truck in 5 times for the same check engine light, finally reached out to Ford to get some help and by that time Campbell Ford suggested I find another repair shop. Would not recommend taking your vehicle here.
The mobile mechanic is wonderful! He was fast, friendly and efficient. We’ll definitely use them again!
Moe was on time very cordial and did a great inspection and oil change for us
Erik Blad is definitely the guy to go see if your looking to buy a new or used car, him and the financing team are definitely a great team
Everything was well presented & prepared. Had better selection of quality inventory than I found elsewhere. Was impressed & would strongly recommend to others.
Drop the ball on everything. From ordering my part to the repair of my suv. 3 months on waiting for a part that they had in stock after a month and never called. Said it would take 1 day to fix the car but it took 4 and comes back with a dent in the door. NOT HAPPY AT ALL! This was there second chance and I will never go back.
My review is service related as I have never purchased a vehicle from Campbell Ford. The service department has very kind and considerate people working there. Everyone is always very nice and I appreciate the attention they give me. However, I do have a hard time doing business with a company on customer service alone. I also want the company to stand behind their work and with Campbell Ford that is not the case. During 2024, I had my vehicle at Campbell for a total of 6 weeks (2 different occasions). This unfortunately is a Ford concern, not a Campbell specific concern. The ...
The servic technician Zach that came to ky home to fix a recall was kind and friendly. Arrived on time. Completed recall timely.