Welcome to Campbell Ford

Did not take care of a problem and is not wanting to take care of the problem. Had my truck for two weeks. That Monday after getting it back. I had to take it back and rescheduled for two weeks later. And they had it for two more weeks and never fixed anything never even told me there was another issue until after I picked it up and tried to drive it home. It couldn’t do any more than 45 to 50 miles an hour. Very unhappy and dissatisfied with service at Campbell Ford Niles, Michigan.

Great experience overall. I have bought 4 cars at Campbell and Jason has been the salesman every time. Can’t wait to get another Ford from him!

Friendly staff and good work. Loved the clean car and pleasant experience. Thank you guys!

This Auto dealership went out of it's way to do a factory recall for my truck. I have never had any contact with Campbell Ford in the past. I had a appointment with a Elkhart dealership to do this work. But after picking up my truck from this Elkhart location and asking them is everything ok. As I was driving home, I stopped to look at the paperwork. It showed only a Oil change. I called the Elkhart dealership, they said couldn't do the recall on this day. Even though a appointment was made with their service manager saying it would be done right after the Oil change was completed. I was extremely upset and Vowed to Never go back to a Dealership that Fails to meet it's expectations. Two days later, out of the Blue. A service consultant from Campbell Ford called me. The female caller saw that my truck needed this Recall Work and asked if I would like their technician to do that work at my home. I was very happy that this was going to be taking care of! The technician came out on the scheduled day and quickly resolved the issue. The technician explained what the recall was about and that he just needed to reprogram the transmission computer. I was very happy with this Great Service and I be taking my truck to Campbell Ford in the future instead of the Disappointing Elkhart dealership!!

Parts department and service people good to work with!! I will be back for more parts and service! I’m a life long FORD owner! And my wife just bought a escape from Campbell ford last year.

Campbell ford is always polite, professional, and offers a perfect selection of solid, reliable vehicles. Very happy how I was treated again.

Your finance people made the loan happen for me. They worked very hard for me.

Service guy did a great job in a timely manner. Very nice guy. I will continue to use this service for oil changes.

Helpful people willing to help and answer questions and explain all details about the service needed

The problem was corrected and scheduled maintenance was performed. However I did not receive any discussion about the results of the overall inspection. I was simply given the paperwork and key fob. There was no inspection sheet with information on tires, brakes, fluids etc.

Very good service and technician was very polite. Explained what he was doing and why the need for the replacement battery.

Loved the mobile service X x x x x x x x x x x x

Their communication was great! Very easy to work with. They were very professional. Extremely happy!

Attempted to fleece me to the tune of $2100 for a repair that was free and fully covered under factory extended warranty

I was completely impressed with their service. They showed up on time and did not disrupt me while I was teaching.